One of many advantages of the Chase Sapphire Reserve is a semi annual $150 credit score for eating at eating places which might be a part of our Sapphire Reserve Unique Tables. Sadly many cardholders have been having points with this credit score, even when eating at eating places that seem on the restricted Sapphire Reserve Unique Tables record.
The problem appears to be occurring when the restaurant makes use of the Toast POS system/reader. For no matter motive this doesn’t code as restaurant (this appears to be throughout all playing cards, not particular to CSR) and no credit score is issued. You’d assume that manually requesting the credit score would trigger it to put up, however Chase are denying these claims. For instance this reddit put uper dined at rays on the river, an eligible restaurant. The acquisition coded as “TST*RAYS ON THE RIVER” and Chase denied the credit score.
Given how selective Chase are being on eligible retailers you’ll assume that they might verify to see if cost readers coded accurately or on the very least manually apply the credit score when it’s clear a problem has arisen.
To keep away from this problem I’d advocate not paying with a wi-fi card reader if in any respect potential at these eating places, though most locations utilizing Toast for his or her reader would even be utilizing it for his or her register as effectively so this won’t truly assist.
When contacted for remark Chase supplied the next data:
We’re conscious of and actively addressing this problem. We’re additionally proactively awarding credit to any cardmember who didn’t obtain one previous to this being recognized, together with the shopper whose Reddit thread you flagged.
Ought to you might have any readers attain out to you about not receiving a credit score they have been eligible for, be at liberty to share with me so we will tackle.
Hat tip to reader wep_cpa