In an business the place belief is usually claimed however not often demonstrated, Wirex Restricted is selecting a unique path — one constructed on transparency, information, and accountability.
On 22 January 2026, Wirex Restricted printed its 2025 Transparency Report, providing a transparent and evidence-based view of how the corporate protects prospects, prevents monetary crime, and operates beneath regulatory scrutiny. Moderately than counting on generic statements, the report units out measurable outcomes and overtly addresses areas for continued enchancment.
A Knowledge-Led Method to Belief
Authored by CEO Chet Shah, the 2025 Transparency Report departs from business norms by publishing detailed operational information. The report outlines what Wirex Restricted has achieved, what it’s seeing throughout its programs, and the way it responds — with out hiding behind broad or ambiguous language.
On the centre of the report is a transparent determine: in 2025, Wirex Restricted blocked over £630,000 in suspected illicit funds from coming into or shifting via the monetary system. This determine represents real-time intervention and lively monetary crime controls working all year long.
“After I was appointed, I dedicated to main with transparency as a result of belief is earned via information, not slogans,” stated Chet Shah, CEO of Wirex Restricted. “This report is our approach of exhibiting prospects, companions, and regulators how we stability development with security, accountability, and a relentless deal with doing the best issues.”
Key Findings From the 2025 Transparency Report
The report supplies outcomes throughout fraud prevention, anti-money laundering, sanctions compliance, buyer complaints, and organisational tradition. Key highlights embody:
Fraud Prevention in 2025
With fraud persevering with to impression customers throughout the UK, Wirex Restricted prevented £183,752 from being misplaced to retail scams throughout 2025. This consists of £156,145 linked to Authorised Push Fee (APP) fraud.
Anti-Cash Laundering Exercise
As a part of its monetary crime controls, Wirex Restricted:
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Submitted roughly 500 Suspicious Exercise Reviews to the UK Nationwide Crime Company
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Supported 87 law-enforcement requests, together with advanced investigations involving mule networks
Sanctions Screening and Compliance
In response to quickly altering international sanctions regimes, Wirex Restricted screened in opposition to greater than 30 international sanctions lists each day, sustaining real-time monitoring all through 2025.
Buyer Complaints Transparency
Throughout 2025, Wirex Restricted acquired 244 buyer complaints:
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68% had been resolved inside 15 working days
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36 complaints had been upheld
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The most typical concern associated to the freezing of funds
Tradition and Folks Metrics
The report additionally consists of organisational well being indicators, together with:
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49% / 51% gender stability
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Worker Internet Promoter Rating of 57
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4.6 Glassdoor score
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1.3% voluntary turnover charge
These figures assist what the CEO describes as “a tradition constructed on accountability and trustworthy dialogue, not posters on a wall.”
Regulatory Engagement and Oversight
The 2025 Transparency Report confirms that the Monetary Conduct Authority (FCA) inspected Wirex Restricted’s monetary crime controls and fraud framework through the yr. The FCA offered suggestions however didn’t determine materials points.
The report positions this consequence as validation of the agency’s course quite than a last milestone.
“Defending prospects at scale takes fixed work,” stated Chet . “Publishing this report is a part of holding ourselves accountable and incomes belief one choice at a time.”
Entry the Full 2025 Transparency Report
The examples outlined above signify solely a portion of the findings. The total Wirex Restricted 2025 Transparency Report supplies deeper breakdowns, extra context, and descriptions the corporate’s priorities for 2026.